Help Centre

Frequently Asked Questions

Browse answers to our most common questions about products, ordering, shipping, and care. Can't find what you're looking for? Our team is always happy to help.

Products & Materials

Learn about our cover range, materials, and sizing options.

Ordering

Everything you need to know about placing your order.

Shipping & Delivery

Delivery areas, costs, and estimated lead times.

Payment

Accepted payment methods and secure checkout information.

Returns & Warranty

Our return policy, exchanges, and warranty cover.

Cover Care

How to clean, store, and maintain your Covergard cover.

Still Have Questions?

Our team is ready to assist. Whether you need help choosing the right cover, tracking an order, or anything else, we're just a message away.

Frequently Asked Questions

Products & Materials

What materials are used for the covers?

Are the covers suitable for all weather conditions?

What sizes are available for standard covers?

Do you offer bespoke made-to-measure covers?

What colour options are available?

Ordering

How do I place an order?

What is the lead time for orders?

Can I place bulk or trade orders?

How do I track my order?

Shipping & Delivery

Where do you deliver?

How much does shipping cost?

How long does delivery take?

Can I collect my order?

Payment

What payment methods do you accept?

Is my payment information secure?

Will I receive an invoice for my order?

Returns & Warranty

What is your return policy?

What if my product arrives damaged or defective?

Do your products come with a warranty?

Can I exchange a cover for a different size?

Cover Care

How do I clean my covers?

How should I store my covers when not in use?

Can I wash my covers in a washing machine?

Can I re-proof the water resistance of my cover?

Still Have Questions?